Billing & Subscription Management

Billing by Profile Type

• Business & Agencies: 60-day money-back guarantee, immediate billing setup required

Subscription Plans & Pricing

See detailed pricing for all plans, features comparison, and current promotions on the Pricing page.

• Business & Agency Plans

• Feature Comparisons

• Annual Savings

Additional Member Slots

Business Premium and all Agency plans can purchase additional member slots:

• Cost: €5 per slot per month (automatically billed)

• Range: 1–50 additional slots per profile

• Flexibility: Increase or decrease quantity anytime with automatic proration

• Billing Sync: Member slots automatically match your main subscription billing cycle

Annual Billing Benefits: Business plans offer significant savings with annual billing. View the pricing page to see exact savings and choose the billing cycle that works best for your budget.

Managing Your Subscription

Access billing management through Settings → Billing:

• View Current Plan: See your active subscription, next billing date, and billing preview

• Change Plans: Upgrade or downgrade with automatic proration

• Manage Member Slots: Adjust team size for Premium/Agency plans

• Cancel / Reactivate: Cancel your subscription or reactivate before the period ends

Through the Manage Billing button (opens Paddle portal):

• Update Payment Method: Change credit cards or update billing information

• Download Invoices: Access all past invoices and receipts

Money-Back Guarantee

Billing setup is required immediately, but if you're not satisfied within the first 60 days, you can request a full refund. We don’t require any reason for the money-back.

Agency-Specific Billing Features

Client Management & Refunds

When a business profile joins your agency, their existing subscription is automatically handled:

• Automatic Refunds: Business subscriptions are immediately canceled with prorated refunds

• Fair Billing: Clients only pay for time actually used before joining your agency

• Seamless Transition: No billing interruptions or manual intervention required

• Enterprise Billing: Additional clients beyond 40 are automatically metered at €20/month each

Payment Methods & Security

• Credit Cards: Visa, Mastercard, American Express accepted worldwide

• European Cards: SEPA support for European bank cards

• Secure Processing: All payments processed by Paddle with bank-level security

• Automatic Tax: EU VAT automatically calculated and applied where required

• Promotion Codes: Apply discount codes during subscription setup

Important Billing Notes

• Business and Agency profiles require immediate billing setup before accessing the platform

• Plan changes (upgrades and downgrades) take effect immediately with automatic proration

• All member slot billing is monthly regardless of your main subscription cycle

• Canceled subscriptions maintain access until the end of the paid period

• Discount codes reduce your price for a set number of billing cycles — canceling forfeits remaining discounted cycles

• After cancellation, your data is preserved. If you delete your account, data is permanently removed after 30 days

Getting Help with Billing

• Payment Failures: Update your payment method via Manage Billing in Settings → Billing

• Invoices: Download from the Paddle portal via Manage Billing

• Plan Questions: Compare features and pricing in Settings → Billing → Plans

• Technical Issues: Contact support if billing setup fails or subscription creation errors occur